Please note: If you don't find an answer to your question in the information below, please contact us at 1-800-876-1822 (U.S. toll-free) or 1-603-253-8731 (International) on Monday through Saturday from 8:30 a.m. to 9 p.m. Eastern Time. Or you can reach us by e-mail at
customerservice@creativecraftsgroup.com
How do I return an item?
If you still have the packing slip from your order, then please fill
out the back portion of the slip. If you do not have the packing slip,
then be sure to write down your name, billing address, item(s) you're
returning, and, if applicable, the item(s) you would like to order in
exchange. Be sure to include this with your return, and mail it to
Creative Crafts Group, c/o Keepsake Quilting, PO Box 1618, Center Harbor, NH 03226, ATTN: Customer
Service. You do not need any kind of return authorization from us prior
to sending back your item(s). You may return any item you have
purchased from us within 30 days of receipt for refund or exchange.
What are your shipping charges?
Our shipping charges are based on the value of the merchandise being
purchased. For orders being shipped within the United States, the
standard shipping charges are as follows:
| Purchases up to $15.00
|
$2.99
|
| from 15.01 to 25.00
|
4.99
|
| 25.01 to 50.00
|
5.99
|
| 50.01 to 100.00
|
7.99
|
| 100.01 to 200.00
|
8.99
|
| over 200.00
|
14.99
|
• Canadian Shipments:
The amount shown above plus $9.00
• Foreign Shipments:
The amount shown above plus $15.00
• UPS Next Day Air®:
The amount shown above plus $20.00
• UPS 2nd Day Air:® (2 business days): add $12.00
• UPS Ground:® (3-5 business days): add $6.00
|
How will my package be shipped?
Our standard method of shipment is US Mail with normal delivery time
being 7–10 business days. For shipments to Canada, we ship US Mail with
normal delivery time being 10–14 business days. For all foreign
shipments, we ship by Airmail with normal delivery time being 1–4 weeks.
What if I want to receive my order faster than normal delivery time?
We offer UPS Expedited Delivery. You may choose this option from our
Web site as long as your shipping address is not to a Post Office Box.
UPS Ground is a 3–5 day delivery service and is an additional $6.00,
UPS 2 Day delivery is an additional $12.00, and UPS Next Day is an
additional $20.00. Please note that expedited delivery is for in-stock
items only. Your order must be placed by 1 p.m. (Eastern Time) Monday
through Friday and shipped within the contiguous 48 states.
Unfortunately, expedited delivery is not available for all items, or
for delivery to rural routes, postal boxes or general delivery
addresses. Please call Customer Service at 1-800-876-1822 for
availability.
How do I check the status of my order?
To check the status of your order, please call our Customer Service team at 1-800-876-1822 (U.S. toll-free) or 1-603-253-8731 (International)
What happens if an item in my order is on backorder?
If you preorder any product along with any regular in-stock item, the products in stock and available at the time of your order will be shipped immediately. You will be charged only for product and shipping on in-stock items. When the backordered product arrives, it ships immediately and the remaining balance will be charged on your card.
If an item in my order is on backorder, will I be charged again for shipping?
NO. You are charged the total amount of postage and handling when the
first portion of your order is shipped. All backorders will be sent
when they are available with no additional postage and handling.
When is my credit card charged?
Your credit card will be charged once your order is shipped.
How will my store purchase appear on my credit card statement?
Your transaction will be listed on your credit card statement on “Creative Crafts Group”.
Will I have to pay Sales Tax?
In addition to the price of your purchases, we will charge sales tax if your shipping address is in AZ, CO, PA and UT. If you phone in your order, our sales representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state, county and city to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The packing slip that you will receive with your product shipment will note any applicable sales tax.
What if something in my order is damaged or missing?
Delivery is guaranteed. If your order gets to you in poor condition, or
not at all, it’s not your problem, it’s ours. Please contact us by
e-mail at customerservice@creativecraftsgroup.com or by phone at
800-876-1822. Let us know what the problem is and we’ll take care of
it!
Why did I not receive an e-mailed confirmation of my order?
Within ten minutes from the time you submit your order you should
receive an e-mailed order confirmation. These e-mails are sent directly
from our bulk e-mail server and may be filtered automatically as Spam
or junk mail, depending on your e-mail settings. To avoid this
happening, please add cbf@keepsakequilting.com to your address book. If
you did not receive your e-mail confirmation and would like us to
resend it for you, please contact us at 1-800-876-1822 (U.S. toll-free), 1-603-253-8731 (International) or via email at customerservice@creativecraftsgroup.com.
What if I forget my password?
Click here, or use the "Forget Your Password?" link on any page where a login is requested. For security reasons, we cannot retrieve your password and send it to you. However, we can reset the password and send you the new one. After you successfully login, you can change the new password to something memorable by going to "My Account" and clicking "Change Password."
How can I change my e-mail address or my password?
You may change your e-mail address or password right from the Web site
at any time. Simply log in and go under “My Account.” and choose Update Account. From there you may change your e-mail
address and your password.
Who Do I Contact for a Magazine Subscription related question?"
If you have questions regarding your subscription, the Subscriber Services team is available to assist 8:00 a.m. to 5:00 p.m. Eastern Standard Time (GMT-5) Monday-Friday. Or go online 24/7 to:
- Renew your subscription
- Order a new subscription
- Order a gift subscription
- Make a payment
- Change your address
- Check your account status
- Request a replacement issue
- Communicate with Subscriber Services
Creating Keepsakes Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
888-247-5282 (US)
386-597-4387 (Int’l)
Email creatingkeepsakes@emailcustomerservice.com
Online https://www.creatingkeepsakes.com/subscriberservices
Paper Crafts Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
800-727-2387 (US)
386-597-4387 (Int’l)
Email papercrafts@emailcustomerservice.com
Online https://www.papercraftsmag.com/subscriberservices
